Current News around Corona & New Booking Conditions

LAST UPDATED:  01.07.2021

Important announcement

Munich, 01.07.2021

Dear Guests,

P&O Cruises had originally intended to offer the first sailings after the Restart to UK resident guests only and open subsequent cruises to our international guests.  
However, due to current guidelines and the complexities of international travel, both inbound and outbound, P&O Cruises has decided to only accept UK resident guests on all sailings until December 31, 2021. 

For this reason, regrettably, all bookings by guests residing outside of the UK that begin before 12/31/2021 will be cancelled.
We hope to welcome international guests back on board P&O Cruises ships from January 2022.

All affected guests or their travel agents will be contacted individually with all information and details regarding cancellations and rebookings.
Please understand that there may be delays due to the current very high workload.

Thank you for your continued support!
Your P&O Cruises Team


Munich, 23.06.2021

Dear guests,

due to the gradual resumption of cruise operations, P&O Cruises has made the difficult decision to cancel the following cruises:

- Ventura: all cruises until 03.10.2021 
- Azura: all cruises through Dec. 10, 2021 
- Arcadia: all cruises until 03/27/2022 
- Aurora: all cruises until 13.04.2022

At the same time, P&O Cruises announced plans for the restart:

Iona:
Aug. 07-Sept. 25, 2021: departures from the U.K. for U.K.-resident guests only
From Sept. 25, 2021: Canaries & Metropolises from/to Southampton.

Britannia:
06/27 - 09/25/2021: departures from the U.K. exclusively for guests residing in the U.K.
From Sept. 25, 2021: Western Mediterranean from/to Southampton, transatlantic, Caribbean

Ventura: 
On pause until 10/03/2021
From 03.10.2021: Canary Islands, Western Europe & metropolitan areas from/to Southampton

Azura:
On hiatus until 10.12.2021
From 10.12.2021: Caribbean from/to Barbados

Aurora:
On pause until 04/13/2022
From 13.04.2021: Mediterranean, Western Europe, Baltic Sea, Norway and Iceland from/to Southampton 
Replacement cruises for early 2022 to be announced soon

Arcadia:
On pause until 03/27/2022
From 27.03.2021: Canaries, Mediterranean, Baltic Sea, Western Europe, Norway, Iceland and British Isles from/to Southampton

In addition, P&O Cruises has revised its vaccination and testing policies following continuous guest feedback. For all cruises departing Sept. 25-Dec. 31, 2021, all guests 18 years and older must have received their second Corona vaccination at least 14 days prior to departure. 
All guests 17 years and younger must either have received their second Corona vaccination at least 14 days prior to travel or require a negative PCR test within 72 hours prior to travel. 
All guests will also be retested for COVID-19 at the terminal. For both tests, the PCR test 72 hours prior to travel and the COVID-19 test at the terminal, will be provided free of charge. 
These vaccination and testing guidelines will be reviewed periodically as the global situation evolves.

All affected guests or their travel agents will be contacted individually with all information and details regarding cancellations and rebookings.
Please understand that there may be delays due to the current very high workload.

Thank you for your continued support!
Your P&O Cruises Team


Munich, 03.03.2021

Dear guests,

due to the current restrictions on international travel, P&O Cruises has extended the operational pause until summer 2021.
Departures on Arcadia, Aurora, Azura and Ventura have been cancelled until the end of August and on Britannia and Iona until the end of September.

P&O Cruises President Paul Ludlow: 
"We remain in very close contact with the UK government and associated bodies to monitor the current situation and travel advice. 
As soon as it is foreseeable that the travel restrictions will be lifted, we will begin the extensive logistical task of resuming our operations.
It will take some time to get the first ship back into service, followed by the gradual return of the rest of the fleet.
We can't wait to welcome everyone back on board, with the support of effective protocols to protect the health and well-being of all crew and guests."

All affected guests or their travel agents will be contacted individually with all information and details regarding cancellations and rebookings.
Please understand that there may be delays due to the current very high workload.

Thank you for your continued support!
Your P&O Cruises Team


Munich, 21.09.2020

Dear guests,

in view of the continuing and evolving constraints on the UK, coupled with the current challenges of flying into the region, we have decided to cancel the remaining Caribbean season of the Britannia and Azura as well as two Arcadia and Aurora cruises in spring 2021.
 

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.
Please kindly take into account that due to the currently very high number of requests, delays may occur.

We thank you very much for your support and loyalty.

Your P&O Cruises Team


Pause in Operations extended until early 2021 

 

Munich, 21.09.2020

Dear guests,

P&O Cruises has decided to extend the operating break until beginning of 2021. With evolving restrictions on travel unfortunately it is necessary to extend the current pause until the beginning of next year. 

We have cancelled all Caribbean cruises until the end of January 2021 as well as all cruises from and to Southampton until February with the exception of Arcadia and Aurora, which have already been cancelled through to the end of their spring world cruises. 


We are so sorry for the disappointment that these cancellations will cause. We continue to work in partnership with public health agencies at the highest level as well as Department for Transport, EU Healthy Gateways and Cruise Lines International Association (CLIA), the industry governing body, and hope to share details of our new approved health protocols shortly. 
Whilst adherence to the protocols on board and ongoing vigilance will be critical, this will always be coupled with providing the well-deserved and memorable holidays for which we are known, with all the standout moments on board and experiences on shore. This is what we have always done and will continue to do. 

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.

Please kindly take into account that due to the currently very high number of requests, delays may occur.

 

We thank you very much for your support and loyalty.

Your P&O Cruises Team

 


P&O extends the pause in operation until 11th November 2020

 

Munich, 08.07.2020

Dear guests,
 
in recognition of the guidelines of the Foreign & Commonwealth Office (FCO), P&O Cruises has decided to extend the operating break until 12.11.2020 and also to cancel two long routes that were scheduled to leave in January 2021.

In the company's latest video, P&O Cruises President Paul Ludlow said:

"It is clear that it is not advisable for us to resume operations while the guidelines are in force. In addition to cancelling all cruises until 12.11.2020, we will unfortunately also cancel the Caribbean and South America cruise of the Aurora and the Arcadia world cruise. In view of the long-term planning in connection with the complexity and length of these long-haul routes and the developing border restrictions, we must ensure that we adhere to the guidelines in their current form. I know that these January cruises in particular are special holidays and we very much regret the disappointment that these cancellations will cause. We continue to work with health authorities at the highest level, as well as with the Department of Transport, EU Healthy Gateways and the Cruise Lines International Association (CLIA), the world's largest cruise industry association. We will follow all applicable guidelines to further strengthen our already stringent measures to protect the health of our guests and crew and we will not resume operations until an approved system is in place. In principle, we will adopt best practice within the travel industry."

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.

Please kindly take into account that due to the currently very high number of requests, delays may occur.

We kindly ask you to note our business hours.

We thank you very much for your support and loyalty

Your P&O Cruises Team


Oceana leaves P&O Cruises fleet
 

Munich, 08.07.2020

Dear guests,
 
P&O Cruises has confirmed that the Oceana will leave the fleet of P&O Cruises from July this year. 
 
P&O Cruises President Paul Ludlow stated:
"The Oceana will leave the fleet of P&O Cruises in July of this year:
"While we and many of our guests will miss the Oceana, this move allows us to focus on our remaining ships. In addition, the capacity of the fleet will be increased again with the delivery of the Iona at the end of this year and her sister ship, scheduled to leave in 2022. [...] I am very sorry to disappoint the guests who were booked on the Oceana, but I hope they will find a similar holiday alternative, be it a holiday from Southampton or an air/cruise programme".
 

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.

Please kindly take into account that due to the currently very high number of requests, delays may occur.

We kindly ask you to note our business hours.

We thank you very much for your support and loyalty

Your P&O Cruises Team


P&O extends the pause in operation until 15th October 2020

 

Munich, 02nd June 2020

 

Dear guests,

P&O cruises extends the pause in operation until 15th October 2020. 

The cruise line focuses on working in close coordination with all relevant public health bodies to approve further enhancement of the company’s already stringent health and safety protocols.

P&O Cruises President Paul Ludlow said: “As a business our operational focus is not  “when can we resume sailing?” but is instead “how can we develop a comprehensive restart protocol that will keep everyone on board, our crew and guests, safe and well and still give our guests an amazing holiday?” We are working with government and industry bodies at the highest possible level, such as Public Health England (PHE) and the US Centers for Disease Control and Prevention (CDC), to review every aspect of a holiday with us and establish a framework of policies and procedures. Our aspiration is to be adopting best practice in managing COVID-19 within the travel industry. Unfortunately, as the world continues to adapt to this global crisis, we have made the decision, difficult as it is, to extend our pause in operations for all sailings up to and including October 15, 2020. We are so sorry for the disappointment this will cause to so many of our guests.”
 

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.

Please kindly take into account that due to the currently very high number of requests, delays may occur.

We kindly ask you to note our business hours.

We thank you very much for your support and loyalty

Your P&O Cruises Team

 


 


Munich, 24.04.2020

Dear guests,

as a consequence of the continuing effects of the coronavirus, P&O Cruises has decided to extend the suspension of all cruises until 31 July 2020 inclusive.
Given the current government curfews and policies around the world that currently advise against travel, we believe it is necessary to extend the suspension of our cruises.

We are very sorry that we are currently unable to offer our guests an unforgettable holiday experience as usual, but we will continue to provide this service as soon as global regulations permit. We are therefore constantly monitoring the evolving advice and restrictions in ports of call around the world to determine when and how we can put our ships back into service.

While awaiting some more clarity on the longer-term effects of COVID-19 and the timetable for the world to return to normality, we are working on a plan for future itineraries.
In addition, we will ensure that any future holiday with P&O Cruises will comply with the guidelines to protect everyone on board without compromising the enjoyment and experience of the guests.  These new stringent measures will come into force as soon as we put our ships back into service.

All affected guests or their travel agents will be contacted individually by us with all information and details regarding cancellations and rebooking.

Please kindly take into account that due to the currently very high number of requests, delays may occur.

We kindly ask you to note our business hours.

We thank you very much for your support and loyalty

Your P&O Cruises Team


Munich, 16 March 2020


P&O Cruises temporarily suspends operations until April 11, 2020
 
As a result of the continued impact of COVID-19, and following the recommendation by the Cruise Lines International Association for cruise lines to voluntarily and temporarily suspend operations from U.S. ports for 30 days, P&O Cruises is suspending any new cruises until April 11, 2020.
 
P&O Cruises president Paul Ludlow said:

“Having reviewed all of our ship operations and industry recommendations, we will bring our ships back to their home port of Southampton and suspend any new cruises until April 11, 2020.

“This pause in operations has been done in an abundance of caution to support the global effort to contain the spread of Covid-19.”

All guests and partner impacted directly by this temporary suspension are being contacted regarding their voyage and their options.

Our contact centre is having a high call volume and e-mail volume at the moment so please be with us.

Thank you for your loyalty and support!

Your team of P&O Cruises